1. When should I start thinking about using a 3PL?
If you’re spending more time packing boxes than growing your brand, it’s time. If your garage or small warehouse is bursting at the seams—or your customer service is suffering because shipping is inconsistent—those are good signs it’s time to talk to someone.
2. Do I need to be a certain size or have a minimum number of orders?
We don’t believe small means unimportant. We work with emerging brands of all shapes and sizes. Whether you’re shipping 10 orders a day or 300, we’ll help you scale without all the red tape.
3. How fast can you start fulfilling my orders?
It depends on your setup, but we move quickly. Most brands are up and running within a couple of weeks. We don’t drag things out.
4. What kind of products do you work with?
We work with a wide range of ecommerce products, from supplements to home goods to pet products. If it ships in a box and doesn’t require a forklift or a freezer, we can probably help.
5. Do you integrate with my ecommerce platform?
Most likely, yes. We integrate with Shopify, Amazon, WooCommerce, and many others. If there’s a special setup involved, we’ll figure it out together.
6. How do you handle returns?
We make it simple. We can receive returned items, inspect them if needed, and restock or quarantine them based on your preferences. You’ll always know what’s coming back and why.
7. Where are you located?
Our facility is in Smiths Grove, Kentucky, right off I-65. It’s a great spot for fast, affordable shipping to customers across the U.S.
8. Will I have a dedicated point of contact?
Yes. You won’t be bounced around or stuck waiting for someone to get back to you. You’ll know who to call when you need something—and they’ll know your business.
9. Can I visit the warehouse?
Absolutely. We’re proud of what we’ve built and happy to show you around. You can even send a third-party inspector if you’d like.
10. How much does it cost?
We’ll give you a simple quote with no hidden fees. Our pricing is clear, and we work with brands to create setups that make sense for where you are now—not just where you’ll be in five years.
11. What happens if I have a sudden spike in orders?
That’s a good problem—and we’re built to handle it. We keep things flexible so we can scale up with you during busy seasons, launches, or unexpected demand.
12. Why should we choose EZDC 3PL over a bigger provider?
Because you won’t be treated like a ticket number here. We’re built for brands that want real communication, quick decisions, and a team that actually cares if your orders go out right. Bigger providers might promise the world, but when something goes sideways, good luck getting someone on the phone. With us, you’ve got a partner—not just a vendor.
13. Do you support international shipping?
Yes, we do. For brands looking to ship internationally, we’ve partnered with a specialized provider that makes cross-border logistics surprisingly easy. Our international solution handles duties and taxes up front, provides full package visibility from checkout to delivery, and offers a simple return process—just like your domestic orders. It’s a seamless way to grow your global customer base without the usual headaches of international fulfillment.
