In 2006, Christian Vanek started SurveyGizmo (now Alchemer), a software company that provides online survey and data analysis tools. At the time, the market was dominated by larger companies such as SurveyMonkey and Qualtrics. However, Christian saw an opportunity to create a better product that was more user-friendly and customizable than what was currently available.
Christian started SurveyGizmo with just $10,000 and worked out of his basement. He spent countless hours developing the platform, listening to customer feedback, and improving the user experience. He also focused on building a strong customer support team, which helped differentiate SurveyGizmo from its competitors.
Despite the competition, SurveyGizmo quickly gained traction and grew its customer base by focusing on providing a better product and customer service. The company’s revenue grew from $1 million in 2012 to over $18 million in 2019.
Today, SurveyGizmo has over 50 employees and serves thousands of customers around the world. Christian’s dedication to creating a better product and providing exceptional customer service helped him successfully grow a small business in an industry dominated by larger companies.
As the logistics industry continues to evolve, independent third-party logistics providers (3PLs) are facing fierce competition from large 3PLs who dominate the market with large advertising budgets. However, just like the SurveyGizmo, smaller 3PLs can still hold their ground and offer unique value to their clients.
One of the advantages of working with independent 3PLs is their ability to provide personalized service. Unlike larger 3PLs, smaller providers often work with a smaller client base, allowing them to focus more on individual client needs and tailor their services accordingly. This personalized service can lead to stronger relationships between the 3PL and their clients, resulting in more trust and loyalty.
Smaller 3PLs also tend to be more nimble and adaptable than their larger counterparts. They have the flexibility to quickly adjust to changing market conditions and client needs, without the bureaucracy and red tape that can slow down larger organizations. This agility can be especially valuable in today’s fast-paced logistics industry, where speed and efficiency are critical.
independent 3PLs can offer a more personalized approach to technology. Rather than offering a one-size-fits-all solution, boutique 3PLs can work with clients to implement technology solutions that are tailored to their specific needs.
If you’re an e-commerce brand looking for fulfillment in southern Kentucky, we ate EZDC would love to speak with you so we can see if we’re a fit for each other.
If you’re looking for fulfillment in another region, we highly recommend you speak to our friends at Fulfill.com. They have network of pre-vetted, qualified fulfillment centers & their mission is to help 3PLs and businesses grow with better fulfillment partnerships that are built to last.
